What is your profile?

Your profile contains your personal account settings in Indicate. You can update your display name, change your password, and manage two-factor authentication. Profile settings apply to your account across all spaces you are a member of.

How to update your name

1. Open Settings by clicking the gear icon in the bottom-left corner.

2. Click Profile under the Account section in the sidebar.

3. In the Name section, enter or change your First name and Last name.

4. Click Save.

How to change your password

1. Open Settings by clicking the gear icon in the bottom-left corner.

2. Click Profile under the Account section in the sidebar.

3. In the Password section, click Change password.

4. Enter your current password, then your new password.

5. Click Change password to confirm.

How to manage two-factor authentication

Two-factor authentication (2FA) adds a second verification step to your sign-in, on top of your password. Indicate uses time-based one-time codes (TOTP) generated by an authenticator app such as 1Password, Authy, Google Authenticator, or Microsoft Authenticator.

Enable 2FA

1. Open Settings by clicking the gear icon in the bottom-left corner.

2. Click Profile under the Account section in the sidebar.

3. Scroll down to the Two-factor authentication section and click Enable 2FA.

4. Open your authenticator app and scan the QR code shown on screen. If you can't scan it (for example on a desktop without a camera), click Can't scan? Enter this key manually and paste the key into your app.

5. Click I've scanned the code to continue.

6. Enter the 6-digit verification code from your authenticator app to confirm the setup.

7. Save your backup codes. Use Copy codes or Download .txt to store them somewhere safe, a password manager is ideal. You'll need these codes (also called emergency passwords) to sign in if you ever lose access to your authenticator app.

8. Click I've saved my codes to finish.

Don't skip the backup codes. Each backup code can be used once and replaces the 6-digit code from your authenticator app. If you lose your phone or your authenticator app is wiped, the backup codes are the only way back into your account without contacting support.

Disable 2FA

1. Go to Settings → Profile and scroll to the Two-factor authentication section.

2. Click Disable 2FA.

3. Confirm the action when prompted.

We recommend keeping 2FA enabled at all times. If your workspace is on a plan that enforces 2FA by your space admin, you won't be able to disable it.

Regenerate backup codes

If you've used several of your backup codes, lost them, or suspect they're no longer safe, generate a fresh set:

1. Go to Settings → Profile and scroll to the Two-factor authentication section.

2. Click Regenerate backup codes.

3. Save the new codes immediately. The previous set is invalidated as soon as new codes are generated.

Reset 2FA when your authenticator codes stop working

If Indicate rejects the 6-digit code from your authenticator app but a backup code (emergency password) still gets you in, your account is fine. The problem sits in the authenticator setup, usually a clock drift on your phone or a leftover, duplicate Indicate entry in the app. Reset the setup from scratch:

1. Sign in using one of your backup codes (emergency passwords) instead of a 6-digit code.

2. On your phone, turn on automatic date and time. TOTP codes are generated from the current time, so even a drift of a minute or two makes every code wrong.

   • iOS: Settings → General → Date & Time → enable Set Automatically.

   • Android: Settings → System → Date & time → enable Set automatically (wording varies by manufacturer).

3. Open your authenticator app and delete every existing entry for Indicate. A duplicate or stale entry generates codes that no longer match your account.

4. Go back to Settings → Profile in Indicate and scroll to Two-factor authentication.

5. Click Disable 2FA, then Enable 2FA to start setup again.

6. Scan the new QR code with your authenticator app to add a fresh Indicate entry.

7. Enter the newly generated 6-digit code right away to confirm it works before you save your new backup codes.

If you can't find or delete the old Indicate entry in your authenticator app, check that app's own documentation for removing accounts. The steps differ across apps like Authy, Google Authenticator, Microsoft Authenticator, and 1Password.