What is the Team page?

The Team page is where you manage everyone and everything that can open your space: the people, the invitations you have sent them, and the service accounts your integrations use. It lives under Settings → Team and has three tabs:

• Members: the people in your space, with their role, status, and whether they use two-factor authentication.

• Invitations: pending and past invitations. See Invite a team member.

• Service accounts: virtual identities for integrations, bots, and automated jobs. See Service accounts.

The Add button at the top right opens both ways in: Invite members and Create service account.

Members and service accounts

Indicate knows two kinds of account. The kind says what it is, the role says what it may do.

• Member: a real person who signs in through the web app. Members live on the Members tab.

• Service account: a virtual identity for an integration. It has no login and no password. It exists so that a token can be paired with it, and so that an integration keeps working when people join or leave. Service accounts live on the Service accounts tab and are part of the Pro plan.

Both kinds can be paired with tokens: agent tokens for AI assistants and API tokens for programs. See Tokens.

Roles

Every account has one role in the space. The role decides what it can see and change.

A member with the badge Indicate is a member of the Indicate team helping in your space. See Support.

Note: Space roles are separate from the roles in the organization that owns the space. Organization membership grants no space access, and a space admin is not automatically an organization member. See Organization.

Note: The roles you can give when inviting are Guest, Reader, User, and Admin. A service account can be Reader, User, or Admin.

What does the Members tab show?

Each row shows:

• Member: name, user ID, and email. Click the ID to copy it, for example for a support request.

• Status: Active or Locked. A locked member cannot sign in to the space until an admin sets the status back to Active.

• Role: see the table above.

• 2FA: a green lock when the member has two-factor authentication enabled, an open lock when not.

• Joined: the date the member joined.

Use the search box and the Status and Role filters to find someone in a long list.

How do I change a member's role or status?

Only Admins and the Owner can edit members. You cannot edit yourself.

1. On the Members tab, hover over the member and click the ⋮ icon at the right end of the row.

   

2. Click Edit member.

3. Pick a new Role or a new Status, then click Save changes.

   

The change applies immediately and is recorded in the audit log under Users.

To take someone out of the space, see Remove a team member.

Troubleshooting

I do not see the ⋮ icon next to a member

• Editing members needs the Admin role. Users and Readers see the list but cannot change it.

• The row is your own account. You cannot change your own role or status.

A member cannot sign in

• Check the Status column. A Locked member is blocked. Click ⋮ → Edit member and set the status to Active.

• The space requires two-factor authentication and the member has not set it up. They see a setup page when they open the space. See Security policies.

The Service accounts tab asks me to upgrade

• Service accounts are part of the Pro plan. Members and invitations work on every plan.

A colleague says they were invited but they are not in the list

• They have not accepted yet. Open the Invitations tab, the invitation is under Pending. See Invite a team member.